Our Process

Hi guys happy Friday, it’s Kris from Seaside Carpet & Pest Solutions. I just thought I’d do a quick video (click the play button above to watch it). I’ve just got off the phone to a customer and I’ve just pulled over on the side of the road and I thought I’d do a video just to quickly explain our processes.

The customer I was just talking to, they were getting a quote and they then asked whether I could give them a quote to basically give them a better service. And what they meant by that is they’ve received other quotes and they’ve been told that they can pay additional money for extra scrubbing and rotary agitation prior to getting the carpets clean, and also once they finished, hot water extraction or steam cleaning- can you pay additional money to help dry the carpets.

I don’t believe in that service. Seaside Carpet and Pest Solutions offer the full service at no additional charge. I just feel that when you’re booking in to get carpets, upholstery whatever it may be to get cleaned, why should you pay extra money to get a better result. When you’re booking a carpet clean it’s no different to whether you’re getting your car serviced, whether you’re getting your house even painted, why should you have to pay extra to get a better finish? I just believe that if you’re offering a service you should always do the best you can and give your customer the best experience possible.  At Seaside Carpet & Pest Solutions, if we feel that your carpets have slightly more soil than normal and you require agitation or rotary extraction, we provide that free of charge. If we feel that you need your carpets drier sooner if it’s wet weather, if it’s humid and it’s going to take longer to dry, during our cleaning process we install equipment to speed up that process.  So look, when looking for a carpet cleaner I believe that Seaside Carpet & Pest Solutions is going to be one of the best experiences that you will ever have.  You are not paying money to get a better job, the money that you pay on the day doesn’t change and we will give you the best service possible. When you buy a hamburger you don’t pay extra money for it to taste better, you expect quality and you can be rest assured that Seaside Carpet & Pest Solutions will provide that to you. If you’ve got any questions give us a call, jump on our facebook page, send us a message,  send us an email, check out our web page. I hope that answers a few questions that you guys may have and I look forward to hopefully providing a service for you in the future. Thank you very much, Kris Keast.